At Alfa Montazah Mobility, we understand that travel plans may change. This Cancellation Policy explains how cancellations, rescheduling, no-shows, supplier changes, weather conditions and refunds are handled for tours, transfers, car rentals, scooter rentals and other services booked through our website.

1. Customer Cancellations

Customers may request cancellation of a booking by contacting Alfa Montazah Mobility using the contact details shown on the website or in the booking confirmation.

Cancellation eligibility and any applicable refund depend on:

The type of service booked.
The time remaining before the scheduled service.
Supplier-specific cancellation conditions.
Tickets, permits, entrance fees or other non-refundable costs already purchased for the booking.
Any special cancellation terms displayed on the relevant service page or communicated before confirmation.

Where a service has specific cancellation conditions, those conditions apply in addition to this general policy.

2. Changes and Rescheduling

Where operationally possible, we may allow a booking to be moved to another available date or time.

Rescheduling is subject to:

Availability.
Supplier confirmation where applicable.
Any price difference for the new date, service or arrangement.
The conditions of tickets, permits or third-party services already booked.

A requested change is not confirmed until Alfa Montazah Mobility confirms it.

3. No-Shows

A booking may be treated as a no-show when the customer does not arrive at the agreed meeting point or pickup location at the confirmed time and does not contact us within a reasonable period.

No-show bookings may not be eligible for a refund where the service, vehicle, guide, ticket or supplier capacity has already been reserved.

Customers are responsible for providing accurate hotel, pickup and contact information and for being available at the confirmed pickup time.

4. Late Arrival

Customers should be ready at the agreed pickup or meeting time.

We will make reasonable efforts to assist customers who are delayed. However, some tours, transport services, flights, boats, entrance tickets and scheduled activities cannot be delayed once the service has started.

Where a customer misses a service because of late arrival, the booking may be treated as a no-show.

5. Cancellation by Alfa Montazah Mobility or a Supplier

A service may occasionally need to be cancelled or materially changed because of circumstances including:

Unsafe weather or sea conditions.
Government or authority restrictions.
Road closures.
Operational or safety requirements.
Supplier cancellation.
Vehicle, boat or equipment problems.
Insufficient availability.
Events outside reasonable operational control.

Where we cancel a service before it starts, we will normally offer an appropriate solution such as:

Rescheduling the service.
An alternative service of comparable value where available.
A refund of the amount paid for the cancelled service, where applicable.

The available solution will depend on the circumstances and any third-party costs already incurred.

6. Weather and Sea Conditions

Certain activities in Sharm El Sheikh and the Red Sea depend on suitable weather, sea and safety conditions.

Boat trips, snorkeling, diving, water sports and desert activities may be changed, postponed or cancelled when conditions are considered unsafe.

Safety decisions made by the captain, operator, guide, authorities or Alfa Montazah Mobility must be respected.

Where an activity is cancelled before it begins because of unsafe conditions, we will assist with rescheduling, an appropriate alternative or a refund where applicable.

7. Itinerary Changes

Tour programs may occasionally change because of traffic, weather, site closures, authority instructions, operational requirements or circumstances outside our control.

Reasonable changes to the order of visits, pickup time, route or schedule do not automatically constitute cancellation when the main service can still be provided.

If a substantial part of the booked service cannot be provided, we will assess an appropriate solution based on the circumstances.

8. Tickets, Permits and Third-Party Charges

Some services require advance purchase of:

Flight tickets.
Ferry or boat tickets.
Entrance tickets.
Permits.
Supplier reservations.
Other third-party services.

Where such costs are non-refundable, the corresponding amount may not be refundable after it has been committed or paid.

Any important non-refundable condition should be communicated before confirmation whenever applicable.

9. Airport and Private Transfers

Customers booking airport or private transfers must provide accurate:

Flight details.
Arrival or departure information.
Hotel or accommodation details.
Pickup location.
Contact number.

Customers should notify us as soon as possible if flight or travel details change.

Where flight information was correctly provided, we will make reasonable efforts to adjust the pickup to verified flight delays where operationally possible.

Cancellation or refund eligibility for transfers depends on the circumstances and whether the vehicle and driver have already been dispatched or reserved.

10. Car and Scooter Rentals

Cancellation and rescheduling of vehicle rentals are subject to:

Vehicle availability.
Reserved rental period.
Delivery or pickup arrangements.
Any additional services already arranged.

Specific rental conditions displayed during booking or communicated in the confirmation also apply.

11. Refunds

Where a refund is approved, it will normally be returned using the original payment method where technically and commercially possible.

The time required for the refunded amount to appear may depend on the bank, card issuer or payment provider.

Any unavoidable third-party or payment processing charges will be handled according to the conditions disclosed for the relevant booking and applicable payment method.

12. Partial Use of a Service

Once a service has started, voluntarily leaving the activity early or choosing not to use part of the booked service does not normally create an automatic right to a refund.

Cases involving a failure to provide a substantial part of the confirmed service will be reviewed individually.

13. Force Majeure and Events Outside Our Control

Alfa Montazah Mobility cannot guarantee the performance of a service where it is prevented by events outside reasonable control, including severe weather, natural events, government actions, security restrictions, road closures, transport disruption or similar circumstances.

We will make reasonable efforts to offer the most appropriate available solution.

14. How to Request a Cancellation or Change

To cancel or change a booking, contact Alfa Montazah Mobility as soon as possible and provide:

Booking reference.
Customer name.
Booked service.
Scheduled date.
Requested cancellation or change.

A cancellation or amendment is considered confirmed only after confirmation from Alfa Montazah Mobility.

15. Service-Specific Conditions

Certain tours, transfers, rentals or activities may have additional or more specific cancellation conditions.

Where service-specific conditions are clearly communicated before booking, they take precedence over conflicting parts of this general policy for that particular booking.

16. Contact

If you have questions about cancelling or changing a booking, please contact Alfa Montazah Mobility through the contact details published on our website.

Alfa Montazah Mobility — Sharm El Sheikh, Egypt